Last updated: 4 September 2026.
Who controls your information
Vivaxo is responsible for personal information collected through vivaxo.uk. Contact: [email protected].
Information collected
When you submit an enquiry, Vivaxo may collect your name, business name, email address, optional phone number and website, town or service area, type of business, preferred contact method and the information in your message. Basic server logs may record technical data such as an IP address, browser and request time for security and reliability. If you accept analytics, Google Analytics may also collect information about visits, pages viewed, device and browser type, approximate location and interactions with the website.
Why it is used
Enquiry information is used to respond to you, assess the requested work, prepare a proposal and protect the form from misuse. The lawful bases are taking steps at your request before a contract and legitimate interests in running and securing the service. Optional analytics is used with your consent to understand and improve the website.
Who receives it
Information may be processed by carefully selected hosting, email, analytics and website service providers where needed to operate the site and answer your enquiry. Vivaxo does not sell personal information.
How long it is kept
Enquiries are kept only as long as reasonably needed to respond, maintain business records and meet legal obligations. Analytics cookies may remain for up to two years unless you change your choice or clear them sooner.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your information, object to its use or request a portable copy. You may also complain to the Information Commissioner’s Office.
Contact
Questions or rights requests can be sent to [email protected]. This policy will be updated when the service or legal requirements change.